Multilingual front-desk overflow, after-hours coverage, booking-funnel chat, and the back-office automations that actually move RevPAR. Built for Strip-adjacent hotels, boutique properties, casino hospitality, and Vegas vacation rentals.
Catches every call your front desk can't, in English + Spanish + the languages your guests actually speak. See the language playbook →
Quotes availability, takes a hold, sends a booking link. Same conversion rate as a human reservations agent at 3am — except it never sleeps.
Answers the parking / pet / amenity / late-checkout questions that kill direct conversions. Chatbot details →
Mention of host name, comp, group block, or VIP status routes the call straight to your sales or VIP desk, or takes a priority callback after hours.
Automation watches rate parity across Booking, Expedia, and direct. Flags drift and pushes corrections to your channel manager.
HK status sync between PMS and HK app, guest review draft replies in your brand voice, daily revenue digest from all channels. More automations →
30-min call. We map your PMS, booking flow, top 20 caller questions, languages, and VIP/comp escalation rules.
We tune the AI on your property name pronunciation, amenities, room types, and any local terms (Strip names, neighborhood lingo).
PMS / booking engine / SMS hooked up. AI runs in shadow for a week — every transcript reviewed before we cut live.
Weekly review of call/chat transcripts and conversion data. Most properties reach 90%+ self-serve on routine questions inside 30 days.
Three high-impact places: front-desk overflow (every call answered, even at 3am when the lobby is empty), website chat for booking questions (reduces "do you have parking / pet-friendly / late checkout" email volume), and back-office automation (folio reconciliation, OTA listing sync, housekeeping schedule updates). Most Vegas properties start with the AI receptionist because it pays for itself the first weekend you don't lose a $400 booking to voicemail.
Yes. Standard build covers English + Spanish, plus any of Tagalog, Mandarin, Korean, Japanese, Vietnamese, French, German, and Portuguese on request. The AI detects the caller's language in the first 2-3 seconds and switches without anyone pressing a number. Critical for Vegas hospitality where international guests are a meaningful share of bookings. Full multilingual playbook →
We integrate with most modern PMS systems via API or webhook: Cloudbeds, Mews, Stayntouch, RoomRaccoon, Little Hotelier, Hostfully (vacation rentals), Guesty (vacation rentals), and direct OTA connectors. If you're on a legacy PMS without an API, we can build a lightweight integration layer — we've done it. Booking engines: SiteMinder, Cloudbeds, Hostaway, OwnerRez, and direct booking modules.
It can book — but we recommend a hybrid for first 90 days. Phase one: the AI quotes availability, takes a hold, sends the guest a secure booking link, and notifies the front desk. Phase two (after we tune on real call data): full inline booking with PCI-safe payment capture. Casino hospitality clients often stay on the hold-and-link flow long-term because comp logic is too custom to fully automate.
We build escalation rules into the AI: any caller mentioning group block / comp / VIP / host name routes immediately to your sales or VIP desk during business hours, or takes a callback request with priority flag after hours. Voice transcripts go straight to your CRM tagged for follow-up. Standard contact-center wisdom: never make a VIP wait in a generic queue.
That's where the back-office side shines. Common automations we ship for hotels: housekeeping room status sync between front desk and HK app, maintenance request routing from guest text-back to the right tech, automatic OTA rate parity check, guest review reply drafting in your brand voice, and daily revenue digest pulled from PMS + OTA + direct booking sources. See the full automation menu at /automation-services.
Boutique / vacation rental (under 30 rooms): Spark tier at $497/mo handles call overflow and website chat. Mid-size independent hotel (30-150 rooms): Boost tier at $1,997/mo, full receptionist + chat + 2 automations. Larger property or casino hospitality: Scale tier from $4,997/mo with custom integration. We always start with a 30-min discovery call to size it correctly — no one-size-fits-all quote on this kind of thing.
30-min discovery call. We map your PMS, top caller questions, languages, and a 30-day pilot scope. Free.
